Support & Contact
SECURE COMMUNICATION REQUIRED
For your safety and ours, we only accept contact through secure channels. Do not send sensitive information through unencrypted email or insecure messaging platforms.
24/7 Emergency Support
We provide round-the-clock support for journalists, activists, and high-risk individuals requiring immediate assistance.
Support Ticketing System
Access our secure Zammad ticketing system: support.zerotail.com
Create an account, open a ticket, and our team will respond immediately for emergencies.
Secure Contact Methods
PGP-Encrypted Email
Email: contact@zerotail.org
Download our public PGP key
Always verify the fingerprint before encrypting messages to us.
XMPP (Jabber)
XMPP: admin@zerotail.org
Use OMEMO encryption for all XMPP communications.
Tor Hidden Service
Onion Address: jc2em7bjqzqmrcif5hh75oq3r7nyq6bp6hslczym3wmwwjwmzefnf7qd.onion
Access this site through Tor Browser for enhanced anonymity.
I2P Eepsite
I2P Address: p4fglx6pzf3we4zlzpniv2rghgni7kda46rphlxahqh7apyu4r6q.b32.i2p
SimpleX Chat
SimpleX offers forward secrecy and requires no identifiers.
Secure Communication Best Practices
When contacting us:
- Use Tor Browser or Tails OS
- Create a new email identity not linked to your real identity
- Use our PGP key to encrypt all messages
- Do not include identifying information in metadata
- Consider using a secure drop system for large files
- Be aware of your local network monitoring
Initial Consultation
All consultations are 1:1 and tailored to your specific situation. When reaching out, please include:
- Brief description of your situation (encrypted only)
- Your threat model and primary concerns
- Timeframe and urgency level
- Preferred communication methods
Response times:
- Emergency incidents: Immediate response (24/7 monitoring)
- Urgent consultations: Within 2 hours
- Standard inquiries: Within 24 hours
Project-Based Pricing
Every engagement is unique. Pricing is determined based on:
- Scope and complexity of the project
- Timeline and urgency requirements
- Hardware or infrastructure components needed
- Ongoing support and maintenance needs
Contact us for a detailed quote. Initial consultations help us understand your requirements and provide accurate pricing.
Emergency Response
If you are experiencing an active security incident:
- Immediately disconnect compromised devices from all networks
- Use a clean device to contact us
- Mark your message as URGENT in the subject line
- Provide a secure callback method if available
Payment Options
We accept:
- Monero (XMR) - Preferred for maximum privacy
- Bitcoin (BTC) - Through mixing services only
- Cash by secure mail (for established clients)
We do not accept credit cards, PayPal, or any payment method that creates financial surveillance trails.
Anonymous Shipping & Pickup
Access Point Locker Network
For hardware purchases, we offer anonymous pickup through our global network of over 3,000 secure access point lockers. This eliminates the need to provide a physical address.
How it works:
- Complete your order and payment via secure channels
- Choose an access point locker location near you
- Receive a unique pickup code (no ID required)
- Collect your package anonymously within 7 days
Pricing: Minimum $30, varies by location and item size/type. Fee is added to your order total.
Available worldwide - Contact us to verify coverage in your area. Most major cities and travel hubs have multiple locations available.
Client Privacy
We maintain strict client confidentiality:
- No logs of communications or visits
- All consultation notes stored encrypted
- Client data deleted upon project completion (unless retention requested)
- We will not confirm or deny client relationships to third parties
Warrant Canary
We maintain a cryptographically signed warrant canary, updated monthly.
Current Canary: canary.txt
Verify with PGP: pgp.txt
If the canary is not updated, outdated, or disappears, assume compromise. We will never voluntarily cooperate with unjust surveillance requests.